Best Welcome Messages for Airbnb Guests: Templates and AI Tips

Your welcome message is the first real interaction guests have with you as a host. It sets expectations, provides essential information, and establishes the tone for their entire stay. A great welcome message can be the difference between a 4-star and a 5-star experience.

What every welcome message needs

Regardless of your style or property type, every welcome message should include:

• A warm, personalised greeting
• Check-in instructions (with photos if helpful)
• WiFi network and password
• Parking information
• Key property details (heating, hot water, any quirks)
• How to get help (AI concierge, your phone number, or both)
• Emergency contact information

Template 1: The classic welcome

Hi [Guest Name],

Welcome to [Property Name]! I am really looking forward to hosting you.

Here is everything you need for a smooth arrival:

Check-in: [Instructions with door code/key location]
WiFi: Network is "[Name]", password is "[Password]"
Parking: [Details]
Heating: [Brief instructions]

For any questions during your stay, scan the QR code on the fridge to chat with our AI concierge. It knows everything about the property and local area, and it is available 24/7.

For anything urgent, my number is [Phone].

Enjoy your stay!
[Your Name]

Template 2: The detailed guide

Hi [Guest Name],

So excited to have you staying at [Property Name]! Here is your quick-start guide:

GETTING IN
- [Step-by-step access instructions]
- Door code: [Code]

ESSENTIALS
- WiFi: [Network] / [Password]
- Heating: [Instructions]
- Hot water: [Any delays or notes]
- Parking: [Location and rules]

LOCAL TIPS
- Coffee: [Nearest good coffee shop]
- Groceries: [Nearest supermarket]
- Restaurants: [2-3 recommendations]

NEED HELP?
Scan the QR code on the kitchen counter for instant answers about the property and local area. For emergencies, call [Phone].

Have an amazing stay!
[Your Name]

Template 3: The minimalist

Hi [Guest Name], welcome!

Quick essentials: WiFi is [Network] / [Password]. Check-in code is [Code]. Parking is [location].

For everything else, from heating instructions to restaurant recommendations, scan the QR code on the fridge. It is your 24/7 guide to the property and area.

Call [Phone] if you need me. Enjoy!
[Your Name]

How AI personalises at scale

Welcome messages are great for setting the stage. But once guests arrive, their questions become unpredictable and specific. "Where can I watch the sunset?" "Is there a pharmacy nearby that is open late?" "How do I get the oven to fan mode?"

An AI concierge takes over where your welcome message ends. It provides personalised answers to any question, in any language, at any time. This is particularly powerful because:

• Guests ask questions you never anticipated in your welcome message
• International guests can communicate in their own language
• Questions arise throughout the stay, not just at check-in
• Each guest's questions are different based on their needs and interests

Combining welcome messages with AI

The best approach is to use your welcome message for the personal touch and essential information, then point guests to your AI concierge for everything else. Include a line like:

"For any questions during your stay, scan the QR code on the fridge. It is like having a local guide available 24/7."

This sets the expectation that help is always available, reduces the number of messages you receive, and creates a better guest experience than any welcome message alone could provide.

Try AskYourStay free for 30 days and give your welcome messages the perfect companion.